如果以上方法不能解决，那就要看是什么性质的冻结。如果是长期不用或资金有不正常的进出。需要本人持本人身份证到柜台去办理解冻；如果是执法机关因为相关案件把账户冻结了，需要持卡人配合相关机关完成案件执行，才能恢复被冻结的账户

This mainly depends on the nature of the freezing. If it is not used for a long time or there is abnormal inflow and outflow of funds. I need to go to the counter with my ID card to unfreeze; If the law enforcement agency has frozen the account due to the relevant case, the cardholder needs to cooperate with the relevant authorities to complete the case execution before the frozen account can be recovered